FAQ

/FAQ
FAQ 2017-12-27T17:38:36+00:00
Before booking your transfer please read the below answers to any queries, if your question is not answered here, please do not hesitate to contact us
If you are aware in time of the delay, please contact DTS in Sorrento. The driver will wait at least for 30 mins. for your arrival. Once you have communicated any changes to the pickup time, you will be advised that after the first 30 minutes of waiting, there will be a surcharge to pay of 20,00 eu per every extra hr for up to 8 pers. And 35,00 per every extra hr for up to 50 pers. This applies to private or elite transfers only. No waiting time for shared fixed time transfers.
DTS drivers will hold a yellow board with POSITANOSHUTTLEBUS or SORRENTOSHUTTLEBUS. They will be AIRPORT in Naples: outside customs. TRAIN Station Naples Central Station :  at the top of rail track  of the arrival of your train. SHIP/BOAT at the port or at the disembarkation point for passengers.
Please contact DTS in Sorrento at the following numbers : +39 081 808 7092 and they will guide you to your driver.
If you have booked a private/elite transfer no waiting time, if its a shared shuttle you need to wait for the fixed departure times.
Please contact us at DTS and we will provide to find and return anything lost in any of our vehicles at no extra cost unless otherwise stated.
All changes, refunds to be communicated via e-mail ( as per terms and conditions DTS)
Every client booked, are entitled to carry 1 piece of luggage plus 1 piece of hand luggage , this is included in the transfer price. Any extras need to be communicated to DTS and surcharges will apply. Also bigger vehicles need to be booked.

If you have booked a private/elite transfer, yes.

Go to the website and you can choose to book last minute offers, at least 24 hours before your transfer.
Private transfer is direct door to door. Shuttle shared transfer, could pickup or drop off on route.
Yes the majority of DTS drivers do.
Not on private or elite services. Only if you booked our shared shuttle fixed time transfer.

DTS can count on a fleet of vehicles. The best of the best! brands like Renault – Mercedes etc. spacious and all new, extra room for luggage, gps and mobile phones connect them to the main  office.

Your shuttle bus ticket is the confirmation booking email we sent you after request. If you did not recieve the confirmation booking mail, please contact our customer service